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Category: Service management

Jira Service Desk Service Management

Customer Service - Getting Better or Going Down Hill?

Posted April 12, 2017 By Jenny Choban
Now that we have CRM and all these great tools, customer service isn’t really a problem anymore, right? Not so fast. The New York Times recently published an article coaching...

Jira Administration Service Management

Five Strategies for Getting Buy-in When Implementing ProForma for Your Business Teams

Posted April 7, 2017 By Jenny Choban
You know your business teams carry an overwhelming workload. You know the power of being able to automate workflow, track requests and allocate resources based on real data about...

Jira Service Desk Service Management

JIRA Service Desk for Any Team

Posted December 3, 2016 By Simon Herd


It’s probably no surprise that IT departments always have the coolest tools. IT folks know what’s possible and have an eye on what’s new and available.

Jira Administration Service Management

Processes Are More Alike Than Not, Across Different Organizations

Posted October 13, 2016 By Jenny Choban


We are all more alike than we are different. Whether you engineer software, manufacture gadgets, or serve up the best burgers in town, you need to follow the same sound business...