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Category: Jira service desk

Human Resources Jira Service Desk

ProForma & JSD: The Perfect Team for Employee Performance Reviews

Posted September 13, 2017 By Jenny Choban
Performance appraisals serve many purposes. They are an opportunity to improve the entire organization by capitalizing on an employee’s strengths and focusing effort on areas that...

Legal Jira Service Desk

Why ProForma for Jira Will Make Your Legal Team Smile

Posted August 28, 2017 By Jenny Choban

What JSD can do for Legal Teams

Legal teams are charged with protecting the organizations they serve, as well as its customers and employees.  That involves working with, and...

Jira Service Desk Risk Management

Up Your Compliance with ProForma for JIRA Service Desk

Posted August 16, 2017 By Jenny Choban

Rules are made to be broken. Or are they? The truth, whether or not we like to admit it, is that most rules were made for a good reason. They protect us from having our resources...

Jira Service Desk Service Management

Better Service: The Innovation People Actually Want

Posted August 13, 2017 By Jenny Choban
I listened to a podcast the other day where the host said that people in Silicon Valley have begun to roll their eyes when they hear the word “innovation”. I’m not surprised. The...

Finance Jira Service Desk

How Jira Service Desk Can Make Your Finance Team Even Better

Posted August 2, 2017 By Jenny Choban

They already have software for managing their core tasks of tracking revenue and expenses. They’re not an IT team. Technically, they’re not a service team. So why would we be...

Jira Service Desk Service Management

Did it work? Measuring Success of Moving to a Service Desk Model

Posted July 26, 2017 By Jenny Choban

Before You Have the Metrics...You Need a Plan

This is one of the several questions you should be asking as part of planning your implementation. Like any change, the conversion to a...

Jira Service Desk Service Management

Beyond Forms: ProForma Process Templates

Posted July 24, 2017 By Jenny Choban

You’re sold. You know you love JIRA and the idea of any business team being able to create their own forms and attach them to JIRA issues sounds like a good one. So what’s the deal...

Jira Service Desk Service Management

What the hell is a Process Template?

Posted June 26, 2017 By Jenny Choban
Wouldn’t it be great if teams could drive their business processes and not the other way around? What if any team could use JIRA’s workflow engine to power their processes? What if...

Jira Service Desk Service Management

JIRA and ProForma: Better Service for Less Money

Posted June 14, 2017 By Jenny Choban

What if you could empower every team in your organization to deliver better service and save money at the same time? Sound too good to be true? Powering up your business processes...

Human Resources Jira Service Desk

Self-service for HR with ProForma and JIRA Service Desk

Posted June 12, 2017 By Jenny Choban

You know the power of JIRA. You probably know how much you’ve learned (and how many problems you’ve been able to solve for yourself) from your organization’s Confluence knowledge...

Jira Service Desk Jira Administration

Why Email Isn’t the Way to do Business

Posted May 29, 2017 By Jenny Choban
I ran into some interesting statistics on an Atlassian webinar:

Human Resources Jira Service Desk

Why Your HR Team Needs ProForma for JIRA

Posted May 22, 2017 By Jenny Choban

Reclaim Your Intellectual Capital!

Jira Service Desk Jira Administration

Do You Need ProForma and a JSD Super Agent?

Posted April 25, 2017 By Jenny Choban
You don’t want to seem like a heavy-handed, micro-managing, power freak, but there are also dangers associated with giving too long of a leash. JIRA is an awesome tool. It’s fun to...

Jira Service Desk Service Management

Customer Service - Getting Better or Going Down Hill?

Posted April 12, 2017 By Jenny Choban
Now that we have CRM and all these great tools, customer service isn’t really a problem anymore, right? Not so fast. The New York Times recently published an article coaching...

Human Resources Jira Service Desk

Use Case - Applying to Attending a Conference

Posted April 10, 2017 By Jenny Choban
It’s funny how the same story can be both depressing and inspiring. While describing ProForma templates and forms to fellow attendees at Summit 2016, we heard horror stories about...

Human Resources Jira Service Desk

Empowering your HR team with JIRA

Posted April 4, 2017 By Jenny Choban
“She sort of takes the human out of Human Resources.”

These unflattering words were used to describe an HR Director whom many in the organization viewed as an obstacle. The...

Human Resources Jira Service Desk

New Human Resource Forms Added to the Template Library

Posted March 24, 2017 By Simon Herd

 

Jira Service Desk Jira Administration

The Power of Letting Business Teams Solve their own Problems

Posted March 16, 2017 By Jenny Choban
In preparation for a strategic planning retreat, I was once assigned the task of doing a SWOT analysis with every department in our organization. It was amazing, and a bit...

Marketing Jira Service Desk

Five ProForma Marketing & Business Templates for JIRA to Empower your Team

Posted January 10, 2017 By Jenny Choban

 

Jira Service Desk Service Management

JIRA Service Desk for Any Team

Posted December 3, 2016 By Simon Herd

 

It’s probably no surprise that IT departments always have the coolest tools. IT folks know what’s possible and have an eye on what’s new and available.