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Category: Jira service desk

Jira Service Desk

Friendlier Forms & Better Data in Jira Service Desk

Posted November 8, 2018 By Jenny Choban

Your Service Desk portal serves multiple functions. As the public interface that you use to interact with customers, the portal needs to be user-friendly. As the data collection...

Service Management Jira Service Desk

An AUG Learns How to Extend JSD to Non-tech Teams

Posted October 31, 2018 By Jenny Choban

Not everyone can make it to Atlassian Summit, but the information shared at Summit can make it to everyone. Earlier this month, ThinkTilt CEO, Simon Herd, presented to the Atlassian...

Jira Service Desk Jira Administration

Is Your JSD Portal User-Friendly or Overloaded with Fields?

Posted October 18, 2018 By Jenny Choban

Is your JSD portal customer friendly? The answer probably depends on how many fields there are on your portal screen. Atlassian is committed to trying to create a good user...

Jira Administration Jira Service Desk

Keeping Jira Workflows Simple with ProForma

Posted September 18, 2018 By Jenny Choban

In Jira, as in life, too much is almost as bad as not enough. What level of detail should be built into your Jira workflow? On the one hand, you want to make the most of Jira –...

Jira Administration Jira Service Desk

ProForma Forms vs Adding Attachments in Your Jira Workflows

Posted August 29, 2018 By Jenny Choban

As someone who fully admits to being scared of my inbox, I was both intrigued and disheartened by a question I saw in the Atlassian Community. The user wanted advice on how to...

Jira Administration Jira Service Desk Operations

Controlling Who Sees What with Internal/External Forms

Posted August 13, 2018 By Jenny Choban

Using Jira Service Desk to Make Services More Accessible

Empowering non-tech teams with Jira Service Desk is a great way to streamline and standardized  processes, and to improve...

Jira Service Desk Procurement

Closing the Loop: Multiple Portal Forms for Procurement

Posted August 8, 2018 By Jenny Choban

Jira is a great tool for tracking complex processes. Part of getting the most out of Jira is optimizing your process for gathering information on your Jira issues. The tricky thing...

Jira Administration Jira Service Desk

Change Happens: Edit Forms from the JSD Portal

Posted August 6, 2018 By Jenny Choban

Sometimes it’s a misunderstanding. Sometimes it’s a logical response to poorly written instructions. The bottom line is that we don’t always get things right the first time. And...

Jira Service Desk ThinkTilt News

Empowering Service Teams with Multiple Forms on a Single Jira Request

Posted August 2, 2018 By Jenny Choban

ProForma is designed to help you easily collect, view and organize all of the information you need on a Jira issue – without wading through long comment chains or having to parse...

Marketing Jira Service Desk

Simplifying Content Creation with JSD & ProForma

Posted July 30, 2018 By Jenny Choban

A large health insurance company needs to produce articles for their monthly, member newsletter. In some ways, these articles are just like any other piece of content. They need to...

Jira Service Desk Service Management

Three Building Blocks of Enterprise Service Management

Posted July 16, 2018 By Jenny Choban

Three key items can be combined to set a foundation for great customer service. You probably already have them for IT. Why not implement an enterprise service management strategy by...

Service Management Jira Service Desk

Are You Ready for Enterprise Service Management?

Posted July 11, 2018 By Jenny Choban

There’s starting to be a bit of buzz about Enterprise Service Management (ESM) – with good reason.  Applying the lessons learned in ITSM is a great way for organizations to improve...

Jira Administration Jira Service Desk

Trello, Jira or JSD: Which is Better for Business Teams?

Posted July 9, 2018 By Jenny Choban

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what's best for one team may not be what's best for...

Jira Administration Jira Service Desk

4 Ways Moving Business Processes to JSD Improves Governance

Posted July 4, 2018 By Jenny Choban

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the...

Finance Jira Service Desk

7 Steps to Setting Up Financial Claims in Jira Service Desk

Posted June 18, 2018 By Jenny Choban
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...

Jira Service Desk Risk Management

Better Compliance with ProForma & Jira Service Desk

Posted June 13, 2018 By Jenny Choban

“We don’t just have 65 different buckets of money,” my boss used to say. “We have 65 different sets of rules.” I worked at a social service agency. Our services were funded by...

Case Studies Jira Service Desk

How the LSU Foundation Said Goodbye to PDFs and Streamlined Processes with ProForma

Posted June 1, 2018 By Jenny Choban
The LSU Foundation works to cultivate philanthropic partnerships in order to advance Louisiana State University’s academic priorities. They use Jira Service Desk to manage requests...

Procurement Jira Service Desk

Making the Most of Jira Service Desk Flexibility

Posted May 29, 2018 By Jenny Choban
Sometimes a great solution is right in front of your face and you don’t realize it.  A tool you already have could be the perfect solution to a problem you’re confronting, but you...

Human Resources Jira Service Desk

Two Ways Jira Can Make HR More Agile

Posted April 18, 2018 By Jenny Choban
There’s been a bit of buzz about Agile HR recently. It makes sense. More responsive HR results in better, happier, more professional employees and that can only be good for the...

Jira Service Desk Service Management

Jira Service Desk vs. the Status Quo

Posted April 16, 2018 By Jenny Choban
Kerry needs access to one of the organization’s systems for a project she's working on. The procedure requires that she complete a form agreeing to the terms of use. She needs to...