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Category: Jira administration

Jira Service Desk Jira Administration

Keeping Jira Workflows Simple with ProForma

Posted September 18, 2018 By Jenny Choban

In Jira, as in life, too much is almost as bad as not enough. What level of detail should be built into your Jira workflow? On the one hand, you want to make the most of Jira –...

Jira Administration Form Design

Better Jira Forms, Better Jira Data with Dynamic Fields

Posted September 3, 2018 By Jenny Choban

Getting the most out of Jira means getting the right data on Jira issues.  Instead of adding a multitude of custom fields and building a plethora of screens, ProForma lets you...

Jira Service Desk Jira Administration

ProForma Forms vs Adding Attachments in Your Jira Workflows

Posted August 29, 2018 By Jenny Choban

As someone who fully admits to being scared of my inbox, I was both intrigued and disheartened by a question I saw in the Atlassian Community. The user wanted advice on how to...

ThinkTilt News Jira Administration

Effective Jira Administration – the Book!

Posted August 24, 2018 By Jenny Choban

We left the Atlassian Summit in San Jose a year ago feeling excited about a new partnership. We’d teamed up with Rachel Wright, author of the Jira Strategy Admin Workbook. It seemed...

New to Jira Jira Administration

Closed vs Resolved: The Final Stop on a Jira Workflow

Posted August 20, 2018 By Jenny Choban

Browse around in the Atlassian Community and you’ll find a lot of people puzzling about the difference between “closed” and “resolved”. The confusion is understandable. Why would...

New to Jira Jira Administration

Tips and Traps! Lessons Learnt with My First Jira Workflow

Posted August 16, 2018 By Jenny Choban

Jira’s power comes from its workflows. That’s not a news flash and I thought I had a pretty good understanding of how Jira workflows worked – until I tried to create one. It sounds...

Operations Jira Service Desk Jira Administration

Controlling Who Sees What with Internal/External Forms

Posted August 13, 2018 By Jenny Choban

Using Jira Service Desk to Make Services More Accessible

Empowering non-tech teams with Jira Service Desk is a great way to streamline and standardized  processes, and to improve...

Jira Service Desk Jira Administration

Change Happens: Edit Forms from the JSD Portal

Posted August 6, 2018 By Jenny Choban

Sometimes it’s a misunderstanding. Sometimes it’s a logical response to poorly written instructions. The bottom line is that we don’t always get things right the first time. And...

Jira Administration

ProForma: Making Data More Organized, Visible and Accessible in Jira

Posted July 26, 2018 By Jenny Choban

I’m a quasi-Luddite. I get that we need to be adding new features to stay competitive and to be relevant to our users, but I also think there was some wisdom in that old adage about...

New to Jira Jira Administration

Getting Started if You’re New to Jira

Posted July 23, 2018 By Jenny Choban

Jira is powerful, flexible and complicated.  Having been introduced to Jira relatively recently myself, I can attest to the fact that there’s a lot to learn. So what’s the best way...

Jira Administration

Cutting through the Complexity of Jira Custom Fields

Posted July 19, 2018 By Jenny Choban

Managing Jira custom fields is a balancing act. We know that teams want to be able to collect specific, structured information on Jira issues. We also know that too many custom...

Jira Service Desk Jira Administration

Trello, Jira or JSD: Which is Better for Business Teams?

Posted July 9, 2018 By Jenny Choban

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what's best for one team may not be what's best for...

Jira Service Desk Jira Administration

4 Ways Moving Business Processes to JSD Improves Governance

Posted July 4, 2018 By Jenny Choban

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the...

Project Management Jira Administration

Command & Control: Manage Your Consulting Business with Jira

Posted June 27, 2018 By Jenny Choban

Whether you’re advising folks on how to invest their money or coaching entrepreneurs as they get their businesses off the ground, if you’re a consultant you need a way to manage...

Expert Advice Jira Administration

Bringing FY 2018 to a Successful Resolution in Jira

Posted June 25, 2018 By Jenny Choban

Everything must come to an end. One could say that FY2018 is about to reach it’s resolution. (I’ll let you decide if want to mark it off as Fixed, Won’t Fix or simply Done.) The end...

Expert Advice Jira Administration

Getting a Handle on Jira Custom Fields

Posted June 6, 2018 By Jenny Choban

You know the danger. Too many custom fields and your Jira instance will slow down. You know the drama. People want what they want, and they want fields specific to their needs. As...

Jira Administration

ProForma: Helping You Manage Jira Growth

Posted May 17, 2018 By Jenny Choban
Growth happens. Especially Jira growth. Atlassian recently released an infographic with lessons learnt from some of their largest customers – enterprises with literally thousands of...

Expert Advice Jira Administration

Jira Clean-up Time: How to Audit and Tidy Your Jira Instance

Posted May 15, 2018 By Jenny Choban

Depending on where you are in the world, you may be smack in the middle of spring – as in time for Spring Cleaning. Even if it isn’t spring, it’s a good idea to occasionally audit...

ThinkTilt News Jira Administration

ProForma for Jira Server, No Docker Required

Posted May 3, 2018 By Jenny Choban

Back in the Day...

ThinkTilt first launched ProForma at the 2016 Atlassian Summit in San Jose. The idea was to make it easy to capture all of the process-specific, field level data...

Jira Jira Administration

ProForma & Jira Saves Time for Everyone

Posted April 30, 2018 By Jenny Choban

ProForma was created because we believed that empowering teams to add all of the fields they need to a form embedded in a Jira issue was a great way to make the most of Jira’s...