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Category: Jira administration

Expert Advice Jira Administration Custom Fields

Time to Decide: What to do with all those Jira Custom Fields

Posted November 16, 2018 By Jenny Choban

In a previous article, Rachel Wright outlined a process for auditing Jira custom fields. If you’ve completed this process, you now have an idea of all of the custom fields in your...

Jira Administration Expert Advice Custom Fields

How to Audit Custom Fields

Posted October 25, 2018 By Rachel Wright

How many custom fields do you have?  For most of us the answer is: too many!  With research and diligence, you can clean up your duplicate and unused custom fields and get...

Jira Service Desk Jira Administration

Is Your JSD Portal User-Friendly or Overloaded with Fields?

Posted October 18, 2018 By Jenny Choban

Is your JSD portal customer friendly? The answer probably depends on how many fields there are on your portal screen. Atlassian is committed to trying to create a good user...

New to Jira Jira Administration

Oh, Behave! Understanding Jira Workflow Transition Behaviors

Posted October 11, 2018 By Jenny Choban

Statuses and transitions are the heart and bones of Jira workflows. However, you'll get more out of your workflows if you dig into the details and use behaviors on your transitions....

Jira Administration Expert Advice Custom Fields

Battling Jira Custom Field Bloat, Step by Step

Posted October 5, 2018 By Jenny Choban

“I have over 3,000 custom fields and everyone says I need to talk to you.”

Jira Administration Jira Service Desk

Keeping Jira Workflows Simple with ProForma

Posted September 18, 2018 By Jenny Choban

In Jira, as in life, too much is almost as bad as not enough. What level of detail should be built into your Jira workflow? On the one hand, you want to make the most of Jira –...

Form Design Jira Administration

Better Jira Forms, Better Jira Data with Dynamic Fields

Posted September 3, 2018 By Jenny Choban

Getting the most out of Jira means getting the right data on Jira issues.  Instead of adding a multitude of custom fields and building a plethora of screens, ProForma lets you...

Jira Administration Jira Service Desk

ProForma Forms vs Adding Attachments in Your Jira Workflows

Posted August 29, 2018 By Jenny Choban

As someone who fully admits to being scared of my inbox, I was both intrigued and disheartened by a question I saw in the Atlassian Community. The user wanted advice on how to...

Jira Administration ThinkTilt News

Effective Jira Administration – the Book!

Posted August 24, 2018 By Jenny Choban

We left the Atlassian Summit in San Jose a year ago feeling excited about a new partnership. We’d teamed up with Rachel Wright, author of the Jira Strategy Admin Workbook. It seemed...

Jira Administration New to Jira

Closed vs Resolved: The Final Stop on a Jira Workflow

Posted August 20, 2018 By Jenny Choban

Browse around in the Atlassian Community and you’ll find a lot of people puzzling about the difference between “closed” and “resolved”. The confusion is understandable. Why would...

Jira Administration New to Jira

Tips and Traps! Lessons Learnt with My First Jira Workflow

Posted August 16, 2018 By Jenny Choban

Jira’s power comes from its workflows. That’s not a news flash and I thought I had a pretty good understanding of how Jira workflows worked – until I tried to create one. It sounds...

Jira Administration Jira Service Desk Operations

Controlling Who Sees What with Internal/External Forms

Posted August 13, 2018 By Jenny Choban

Using Jira Service Desk to Make Services More Accessible

Empowering non-tech teams with Jira Service Desk is a great way to streamline and standardized  processes, and to improve...

Jira Administration Jira Service Desk

Change Happens: Edit Forms from the JSD Portal

Posted August 6, 2018 By Jenny Choban

Sometimes it’s a misunderstanding. Sometimes it’s a logical response to poorly written instructions. The bottom line is that we don’t always get things right the first time. And...

Jira Administration

ProForma: Making Data More Organized, Visible and Accessible in Jira

Posted July 26, 2018 By Jenny Choban

I’m a quasi-Luddite. I get that we need to be adding new features to stay competitive and to be relevant to our users, but I also think there was some wisdom in that old adage about...

New to Jira Jira Administration

Getting Started if You’re New to Jira

Posted July 23, 2018 By Jenny Choban

Jira is powerful, flexible and complicated.  Having been introduced to Jira relatively recently myself, I can attest to the fact that there’s a lot to learn. So what’s the best way...

Jira Administration

Cutting through the Complexity of Jira Custom Fields

Posted July 19, 2018 By Jenny Choban

Managing Jira custom fields is a balancing act. We know that teams want to be able to collect specific, structured information on Jira issues. We also know that too many custom...

Jira Administration Jira Service Desk

Trello, Jira or JSD: Which is Better for Business Teams?

Posted July 9, 2018 By Jenny Choban

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what's best for one team may not be what's best for...

Jira Administration Jira Service Desk

4 Ways Moving Business Processes to JSD Improves Governance

Posted July 4, 2018 By Jenny Choban

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the...

Project Management Jira Administration

Command & Control: Manage Your Consulting Business with Jira

Posted June 27, 2018 By Jenny Choban

Whether you’re advising folks on how to invest their money or coaching entrepreneurs as they get their businesses off the ground, if you’re a consultant you need a way to manage...

Jira Administration Expert Advice

Bringing FY 2018 to a Successful Resolution in Jira

Posted June 25, 2018 By Jenny Choban

Everything must come to an end. One could say that FY2018 is about to reach it’s resolution. (I’ll let you decide if want to mark it off as Fixed, Won’t Fix or simply Done.) The end...