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Case Studies Use Cases

Software Dev Use Case: Bug Checklists

Posted April 2, 2019 By Simon Herd

Team: Software Development

Scenario:  The Development team needs to fix a bug. Bug checklists help ensure that a consistent approach is taken to testing both the initial bug, the...

Jira Service Desk Case Studies

Getting to Press Faster with ProForma and Jira Service Desk

Posted April 2, 2019 By Jenny Choban

A Sheriff’s Office in Monmouth County New Jersey is using ProForma and Jira Service Desk to digitize processes. One example is how they manage print shop requests. Staff can...

IT Jira Service Desk

Make Everyone Happy by Equipping IT with Built-In Forms

Posted March 26, 2019 By Jenny Choban

You already have a slick tool – Jira Service Desk – for providing great IT support. But are you as efficient as you’d like to be? The simple addition of forms to support requests...

Expert Advice Jira Administration

7 Custom Fields Every Jira Application Needs

Posted March 19, 2019 By Rachel Wright

This is a guest by Rachel Wright, author of the Jira Strategy Admin Workbook

ThinkTilt News

Atlassian Summit 2019: What Happens in Vegas…

Posted March 12, 2019 By Simon Herd

Why leave what happens in Vegas in Vegas? Wouldn’t you rather go home from Sin City with some great new ways to use Jira and Jira Service Desk?

Marketing Jira Service Desk

Why Jira Service Desk is Marvelous for Marketing Teams

Posted March 12, 2019 By Jenny Choban

Keeping everyone on brand can feel a little like herding cats. The only way to really secure your brand is to let Marketing - the people who know how to create and deliver powerful,...

Jira Service Desk Service Management

Riding the Wave: Jira Service Desk for ESM

Posted March 7, 2019 By Jenny Choban

It was exciting news when Atlassian was sited as one of the 12 best Enterprise Service Management (ESM) solutions in the Q3 2018 Forrester Wave™. And we agree – Jira Service Desk is...

Case Studies Use Cases

HR Use Case: New Hire Onboard

Posted March 4, 2019 By Simon Herd

Team: HR

Scenario:  HR needs to manage that all new hires are correctly set up and ready to go when they start.  IT and Operations need to provide their relevant support such as...

Jira Administration

Five Options for Creating JIRA Issues from Web Form Builders

Posted February 26, 2019 By Simon Herd
Online forms are a great way to collect information. Done correctly, they are easy to access, easy to fill out and easy to deliver.  It’s nice not to deal with paper, or to have to...

Finance Jira Service Desk

7 Steps to Setting Up Financial Claims in Jira Service Desk

Posted February 19, 2019 By Jenny Choban
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...

Jira Service Desk

Three Strategies for Optimizing the JSD Help Center

Posted February 12, 2019 By Jenny Choban

The Help Center is here! If you use JSD Cloud, you’ll soon be migrated (if you haven’t already) to Jira Service Desk Help Center.  Customers have asked if ProForma works with the...

Case Studies Use Cases

HR Use Case: New Employee Orientation / Induction

Posted February 12, 2019 By Simon Herd

Team: HR

Scenario:  Each business area needs to coordinate an effective orientation process for new hires.  HR has an oversight role to ensure consistency with orientation...

Jira Service Desk

Better Together: Refined Theme and ProForma for Jira Service Desk

Posted February 8, 2019 By Jenny Choban

Great tools sometimes take you by surprise. You’re using the tool, you love it, then you suddenly realize that it can do a whole lot more than you ever imagined. That could easily...

Jira Administration Jira Software and Core

Let Me Help You: Creating Jira Issues on Behalf of Others

Posted January 30, 2019 By Jenny Choban

You’re on the phone…and your coworker mentions that thing, that really doesn’t work, that would be so much better if it was more like…You instantly realize that your colleague is...

Roadmaps

Retrospective and Roadmap: Q1 2019

Posted January 22, 2019 By Simon Herd

Retrospective

Coming off of a highly successful third quarter – when we released editableinternal and external forms, conditional logic and ProForma Lite – we had big ambitions...

Jira Administration

Jira Next Gen-Projects: From the User's Point of View

Posted January 22, 2019 By Jenny Choban

I’ll admit that I didn’t expect to like next-gen projects, Atlassian's answer to making Jira more simple, and creating self-contained projects that won't impact the performance of...

Expert Advice

Are You Ready for the New Jira?

Posted January 15, 2019 By Rachel Wright

 Guest post from Rachel Wright, author of the Jira Strategy Admin Workbook.

 

Atlassian's introduction of "Next-gen" projects in Jira Cloud represents a paradigm shift in the...

Expert Advice Jira Administration

Keeping It Clean: Containing Jira Custom Field Growth

Posted January 8, 2019 By Jenny Choban

You did it! You audited, deleted, merged and substituted and now your Jira instance only has the custom fields it should have. Congratulations, that was hard work. Pat yourself on...

ThinkTilt News

An Update on Protecting Your Privacy

Posted December 13, 2018 By Simon Herd

ThinkTilt has recently updated it’s privacy policy and Terms of Use and we thought this would be a good time to pass on some reassuring information on how we handle data privacy.

ThinkTilt News Jira Administration

A New Way to Create Jira Issues

Posted December 6, 2018 By Jenny Choban

Forms are a great way to collect and organize data. With our latest release, ProForma now allows you to use forms to create Jira issues.