Over five thousand Atlassians, partners and customers arrived in Las Vegas for four days of training, demos, and informative presentations designed to help us unleash the power of our teams. It was great to catch up with our friends from Easy Agile, RefinedTheme, Catworkx, and Communardo, who showed up with the Hitchhiker's Guide to the Atlassian App Galaxy (much needed as the Marketplace keeps getting bigger!). And of course, we'll never forget getting to see Atlassian’s top brass do Elvis impersonations.
The crowd at Summit was bigger and more diverse than ever before. The word is out and people are embracing the Atlassian toolset and discovering better ways to empower their teams.
Cloud & Data Center
With 90% of new Atlassian users choosing a Cloud deployment, Atlassian is focusing a lot of energy on the Cloud. At Summit, they announced “Cloud Premium” which features an SLA guaranteeing 99.9% availability, unlimited storage and premium support.
They’re also very committed to optimizing services for enterprise customers and are deploying a Content Delivery Network for all Data Center products.
Atlassian has acquired AgileCraft and incorporated its functionality into a new product, Jira Align, to help manage agile software development at scale.
Expanding Jira Service Desk to Non-Tech Teams
There’s increasing recognition that teams like HR, Legal, Facilities and Marketing can use Jira Service Desk to better serve their customers.
In his presentation, Beyond IT: How to Use Jira Service Desk for Non-Tech Teams, Atlassian Senior Product Manager, Vincent Wong, gave examples of how Atlassian uses JSD for requesting repairs, legal record keeping and giving kudos. He also recommended ProForma as a great tool for Enterprise Service Management.
To learn more about expanding JSD to non-tech teams, download a free copy of our white paper "From ITSM to ESM: Enterprise Service Management with Jira Service Desk".
We were also very proud to see one of our customers, the Sheriff’s office in Monmouth County New Jersey, featured in a presentation by Atlassian Sr. Product Manager, Amaresh Ray, on how you can Power Up Jira Service Desk with Apps from the marketplace.
New Use Cases
Users recognize that complex, multi-person, multi-step processes are a great fit for Jira. Onboarding new employees (HR paperwork, IT support, building access, etc.) was a popular example and the subject of a Summit breakout session. If you’re working on streamlining your onboarding process, check out our template forms for HR and IT onboarding.
We also heard just how much you love checklists. It makes sense. Checklists let you track progress without requiring subtasks. They’re also a prime example of how you can use ProForma form automation. You can create rules to automatically add a checklist to an issue, and to prevent the issue from being closed until the checklist is submitted. It’s a great way to bake best practices into your processes.
…And Ongoing Challenges
While lots of things were new and exciting, some old themes continue to be relevant. Many of you told us that you struggle with too many custom fields. As use of Jira expands, JAs receive an ever-increasing number of requests for customizations.
ProForma is the solution to the conundrum, allowing teams to collect exactly the information they need for any issue/request type without requiring custom fields or complex configurations. We’re also here to support you in tidying up the custom fields you already have. Download our free eBook, co-written with Rachel Wright, on Battling Custom Field Bloat.
The Best Part of Summit
Many of you came by the booth to say hello, to tell us how you're using ProForma and to see a demo of our latest functionality - form automation. We appreciate hearing from you. It's great to be able to put faces to names and to hear first hand how you are using ProForma. Plans are already underway for next Summit (Mandalay Bay Conference Center March 30 – April 2nd, 2020) and if you have any suggestions for us, we'd love to hear them.