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Expert Advice Form Design

Better Form Design in Jira (Series)

by Jenny Choban on October 31, 2019

In our upcoming series, we’ll help you understand how form design in Jira can help or hinder data collection.  We’ll help you write good questions, choose the right custom fields, and create forms that users actually want to complete. We’ll explore the screen and form capabilities of Jira Jira Service Desk and ProForma.  Finally,  we’ll provide use cases for various teams, and see how you can turn bad forms into good ones.

We’re excited to be collaborating again with Rachel Wright to help you create better forms and screens and Jira and Jira Service Desk. In 2017, ThinkTilt and Rachel Wright teamed up with the goal of helping business teams get more out of Jira and conquer their “to do” lists. In 2018, we helped administrators effectively manage Jira and battle custom field bloat. Now we are tackling better forms design in Jira.


We hope you'll check in regularly to see the upcoming installments:



About ProForma


ProForma is the forms solution for Jira, making it easy for teams to build and deploy online forms, backed by Jira’s great workflow engine. Empower every team in your organization to take control of their processes and deliver first class request management. All the information you need, where you need it.


About Rachel Wright


Rachel Wright is an entrepreneur, process engineer, and Atlassian Certified Jira Administrator.  She is the owner and founder of Industry Templates, LLC, which helps companies grow, get organized, and develop their processes.  Rachel also uses Atlassian tools in her personal life for accomplishing goals and tracking tasks.  Her first book, the “Jira Strategy Admin Workbook, was written in Confluence and progress was tracked in Jira!