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Author: Jenny Choban

Jira Service Desk Jira Administration

Change Happens: Edit Forms from the JSD Portal

Posted August 6, 2018 By Jenny Choban

Sometimes it’s a misunderstanding. Sometimes it’s a logical response to poorly written instructions. The bottom line is that we don’t always get things right the first time. And...

ThinkTilt News Jira Service Desk

Empowering Service Teams with Multiple Forms on a Single Jira Request

Posted August 2, 2018 By Jenny Choban

ProForma is designed to help you easily collect, view and organize all of the information you need on a Jira issue – without wading through long comment chains or having to parse...

Marketing Jira Service Desk

Simplifying Content Creation with JSD & ProForma

Posted July 30, 2018 By Jenny Choban

A large health insurance company needs to produce articles for their monthly, member newsletter. In some ways, these articles are just like any other piece of content. They need to...

Jira Administration

ProForma: Making Data More Organized, Visible and Accessible in Jira

Posted July 26, 2018 By Jenny Choban

I’m a quasi-Luddite. I get that we need to be adding new features to stay competitive and to be relevant to our users, but I also think there was some wisdom in that old adage about...

New to Jira Jira Administration

Getting Started if You’re New to Jira

Posted July 23, 2018 By Jenny Choban

Jira is powerful, flexible and complicated.  Having been introduced to Jira relatively recently myself, I can attest to the fact that there’s a lot to learn. So what’s the best way...

Jira Administration

Cutting through the Complexity of Jira Custom Fields

Posted July 19, 2018 By Jenny Choban

Managing Jira custom fields is a balancing act. We know that teams want to be able to collect specific, structured information on Jira issues. We also know that too many custom...

Jira Service Desk Service Management

Three Building Blocks of Enterprise Service Management

Posted July 16, 2018 By Jenny Choban

Three key items can be combined to set a foundation for great customer service. You probably already have them for IT. Why not implement an enterprise service management strategy by...

Jira Service Desk Service Management

Are You Ready for Enterprise Service Management?

Posted July 11, 2018 By Jenny Choban

There’s starting to be a bit of buzz about Enterprise Service Management (ESM) – with good reason.  Applying the lessons learned in ITSM is a great way for organizations to improve...

Jira Service Desk Jira Administration

Trello, Jira or JSD: Which is Better for Business Teams?

Posted July 9, 2018 By Jenny Choban

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what's best for one team may not be what's best for...

Jira Service Desk Jira Administration

4 Ways Moving Business Processes to JSD Improves Governance

Posted July 4, 2018 By Jenny Choban

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the...

Project Management Jira Administration

Command & Control: Manage Your Consulting Business with Jira

Posted June 27, 2018 By Jenny Choban

Whether you’re advising folks on how to invest their money or coaching entrepreneurs as they get their businesses off the ground, if you’re a consultant you need a way to manage...

Expert Advice Jira Administration

Bringing FY 2018 to a Successful Resolution in Jira

Posted June 25, 2018 By Jenny Choban

Everything must come to an end. One could say that FY2018 is about to reach it’s resolution. (I’ll let you decide if want to mark it off as Fixed, Won’t Fix or simply Done.) The end...

Case Studies

Bye bye, JotForms. Opt for the Forms Solution Backed by Jira

Posted June 20, 2018 By Jenny Choban

Previously we shared the story an organization that was able to say goodbye to PDFs by converting to ProForma.  Today, we bring you the tale of an organization that needed to move...

Jira Service Desk Risk Management

Better Compliance with ProForma & Jira Service Desk

Posted June 13, 2018 By Jenny Choban

“We don’t just have 65 different buckets of money,” my boss used to say. “We have 65 different sets of rules.” I worked at a social service agency. Our services were funded by...

Confluence ThinkTilt News

Setting our Direction as We Move into Confluence

Posted June 11, 2018 By Jenny Choban

Our development team has just arrived in the Rose City for App Week Portland – a time to network with other Atlassian partners and generate new ideas.  We’re excited to see what...

Expert Advice Jira Administration

Getting a Handle on Jira Custom Fields

Posted June 6, 2018 By Jenny Choban

You know the danger. Too many custom fields and your Jira instance will slow down. You know the drama. People want what they want, and they want fields specific to their needs. As...

Jira Service Desk Case Studies

How the LSU Foundation Said Goodbye to PDFs and Streamlined Processes with ProForma

Posted June 1, 2018 By Jenny Choban
The LSU Foundation works to cultivate philanthropic partnerships in order to advance Louisiana State University’s academic priorities. They use Jira Service Desk to manage requests...

Project Management Jira Software and Core

Forms for Jira: Making a Great Project Management Tool Even Better

Posted May 31, 2018 By Jenny Choban
The right tools can transform a task from frustrating headache to satisfying pleasure. With it’s powerful workflow engine, customizable issue types and end-to-end traceability, Jira...

Procurement Jira Service Desk

Making the Most of Jira Service Desk Flexibility

Posted May 29, 2018 By Jenny Choban
Sometimes a great solution is right in front of your face and you don’t realize it.  A tool you already have could be the perfect solution to a problem you’re confronting, but you...

Jira Service Management

Lower Costs by Expanding Jira Service Desk Beyond IT

Posted May 21, 2018 By Jenny Choban
Is your organization missing out on an opportunity to save big bucks while making employees happier and more productive? If you’re not using Jira Service Desk, new research suggest...