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Author: Jenny Choban

Jira Administration Jira Software and Core

Let Me Help You: Creating Jira Issues on Behalf of Others

Posted January 30, 2019 By Jenny Choban

You’re on the phone…and your coworker mentions that thing, that really doesn’t work, that would be so much better if it was more like…You instantly realize that your colleague is...

Jira Administration

Jira Next Gen-Projects: From the User's Point of View

Posted January 22, 2019 By Jenny Choban

I’ll admit that I didn’t expect to like next-gen projects, Atlassian's answer to making Jira more simple, and creating self-contained projects that won't impact the performance of...

Expert Advice Jira Administration

Keeping It Clean: Containing Jira Custom Field Growth

Posted January 8, 2019 By Jenny Choban

You did it! You audited, deleted, merged and substituted and now your Jira instance only has the custom fields it should have. Congratulations, that was hard work. Pat yourself on...

ThinkTilt News Jira Administration

A New Way to Create Jira Issues

Posted December 6, 2018 By Jenny Choban

Forms are a great way to collect and organize data. With our latest release, ProForma now allows you to use forms to create Jira issues.

Expert Advice Jira Administration

Reducing Jira Custom Fields through Substitution

Posted November 30, 2018 By Jenny Choban

One of the principle advantages of using ProForma – the app that lets you create forms that embed in Jira issues – is that it allows teams to collect customized data without needing...

Expert Advice Jira Administration

Deleting, Hiding & Merging Jira Custom Fields

Posted November 22, 2018 By Jenny Choban

Congratulations! You’ve audited your Jira custom fields and even decided on which methods you’ll use to reduce them. So now it’s time to get started. In this article, we’ll provide...

Expert Advice Jira Administration

Time to Decide: What to do with all those Jira Custom Fields

Posted November 16, 2018 By Jenny Choban

In a previous article, Rachel Wright outlined a process for auditing Jira custom fields. If you’ve completed this process, you now have an idea of all of the custom fields in your...

Jira Service Desk

Friendlier Forms & Better Data in Jira Service Desk

Posted November 8, 2018 By Jenny Choban

Your Service Desk portal serves multiple functions. As the public interface that you use to interact with customers, the portal needs to be user-friendly. As the data collection...

Jira Service Desk Service Management

An AUG Learns How to Extend JSD to Non-tech Teams

Posted October 31, 2018 By Jenny Choban

Not everyone can make it to Atlassian Summit, but the information shared at Summit can make it to everyone. Earlier this month, ThinkTilt CEO, Simon Herd, presented to the Atlassian...

Jira Service Desk Jira Administration

Is Your JSD Portal User-Friendly or Overloaded with Fields?

Posted October 18, 2018 By Jenny Choban

Is your JSD portal customer friendly? The answer probably depends on how many fields there are on your portal screen. Atlassian is committed to trying to create a good user...

New to Jira Jira Administration

Oh, Behave! Understanding Jira Workflow Transition Behaviors

Posted October 11, 2018 By Jenny Choban

Statuses and transitions are the heart and bones of Jira workflows. However, you'll get more out of your workflows if you dig into the details and use behaviors on your transitions....

Expert Advice Jira Administration

Battling Jira Custom Field Bloat, Step by Step

Posted October 5, 2018 By Jenny Choban

“I have over 3,000 custom fields and everyone says I need to talk to you.”

Jira Service Desk Jira Administration

Keeping Jira Workflows Simple with ProForma

Posted September 18, 2018 By Jenny Choban

In Jira, as in life, too much is almost as bad as not enough. What level of detail should be built into your Jira workflow? On the one hand, you want to make the most of Jira –...

ThinkTilt News

Atlassian Summit Barcelona – Retrospective

Posted September 12, 2018 By Jenny Choban

We packed up our goods and came to Barcelona for 5 days of sharing and networking. Members of our team attended Partner Day, Atlassian Summit and Atlas Camp. Now we’re heading home...

ThinkTilt News

Introducing ProForma Lite

Posted September 5, 2018 By Jenny Choban

IT teams aren’t the only ones who need great tools. Teams across your organization could be benefiting from Jira features. But how will you help those teams collect the specific...

Jira Administration Form Design

Better Jira Forms, Better Jira Data with Dynamic Fields

Posted September 3, 2018 By Jenny Choban

Getting the most out of Jira means getting the right data on Jira issues.  Instead of adding a multitude of custom fields and building a plethora of screens, ProForma lets you...

Jira Service Desk Jira Administration

ProForma Forms vs Adding Attachments in Your Jira Workflows

Posted August 29, 2018 By Jenny Choban

As someone who fully admits to being scared of my inbox, I was both intrigued and disheartened by a question I saw in the Atlassian Community. The user wanted advice on how to...

ThinkTilt News

On Our Way to Atlassian Summit with Lots to Offer

Posted August 28, 2018 By Jenny Choban

Excitement is building as members of the ThinkTilt team get ready to head to Barcelona. We’re always enthusiastic about going to Atlassian Summit (it’s great to see what’s brewing...

ThinkTilt News Jira Administration

Effective Jira Administration – the Book!

Posted August 24, 2018 By Jenny Choban

We left the Atlassian Summit in San Jose a year ago feeling excited about a new partnership. We’d teamed up with Rachel Wright, author of the Jira Strategy Admin Workbook. It seemed...

New to Jira Jira Administration

Closed vs Resolved: The Final Stop on a Jira Workflow

Posted August 20, 2018 By Jenny Choban

Browse around in the Atlassian Community and you’ll find a lot of people puzzling about the difference between “closed” and “resolved”. The confusion is understandable. Why would...