We like the idea of doing more with less – as in empowering more teams while having less Jira administration. Reduced admin is one of the principle advantages of using ProForma and...

There are many add-ons in the Atlassian Marketplace that are dedicated to bringing third party data into Jira. We want to make that just one of ProForma’s many features.

This post has been updated to include a new feature shipped July 12, 2019: Generate and attach PDF on submit.

One of my favorite images from Atlassian Summit was a slide that...

Team: Operations

Did you catch the latest episode of Nice Work! – the Atlassian Ecosystem Podcast by ServiceRocket Media? ThinkTilt CEO, Simon Herd, and COO, Kate Caldecott joined ServiceRocket's...

 

 

Getting the right data on every Jira issue/request makes teams more efficient. There’s no need for JSD agents to comment back and forth with the customer in order to get the details...

We've been collaborating with Jira super-user, Rachel Wright, on a series of blog posts aimed at helping you manage Jira custom field bloat. We haven't talked too much about...

A Sheriff’s Office in Monmouth County New Jersey is using ProForma and Jira Service Desk to digitize processes. One example is how they manage print shop requests. Staff can...

You already have a slick tool – Jira Service Desk – for providing great IT support. But are you as efficient as you’d like to be? The simple addition of forms to support requests...

Keeping everyone on brand can feel a little like herding cats. The only way to really secure your brand is to let Marketing - the people who know how to create and deliver powerful,...

It was exciting news when Atlassian was sited as one of the 12 best Enterprise Service Management (ESM) solutions in the Q3 2018 Forrester Wave™. And we agree – Jira Service Desk is...

Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...

The Help Center is here! If you use JSD Cloud, you’ll soon be migrated (if you haven’t already) to Jira Service Desk Help Center.  Customers have asked if ProForma works with the...

Great tools sometimes take you by surprise. You’re using the tool, you love it, then you suddenly realize that it can do a whole lot more than you ever imagined. That could easily...

You’re on the phone…and your coworker mentions that thing, that really doesn’t work, that would be so much better if it was more like…You instantly realize that your colleague is...

I’ll admit that I didn’t expect to like next-gen projects, Atlassian's answer to making Jira more simple, and creating self-contained projects that won't impact the performance of...

You did it! You audited, deleted, merged and substituted and now your Jira instance only has the custom fields it should have. Congratulations, that was hard work. Pat yourself on...