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Author: Jenny Choban

Marketing Jira Service Desk

Why Jira Service Desk is Marvelous for Marketing Teams

Posted March 12, 2019 By Jenny Choban

Keeping everyone on brand can feel a little like herding cats. The only way to really secure your brand is to let Marketing - the people who know how to create and deliver powerful,...

Jira Service Desk Service Management

Riding the Wave: Jira Service Desk for ESM

Posted March 7, 2019 By Jenny Choban

It was exciting news when Atlassian was sited as one of the 12 best Enterprise Service Management (ESM) solutions in the Q3 2018 Forrester Wave™. And we agree – Jira Service Desk is...

Finance Jira Service Desk

7 Steps to Setting Up Financial Claims in Jira Service Desk

Posted February 19, 2019 By Jenny Choban
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...

Jira Service Desk

Three Strategies for Optimizing the JSD Help Center

Posted February 12, 2019 By Jenny Choban

The Help Center is here! If you use JSD Cloud, you’ll soon be migrated (if you haven’t already) to Jira Service Desk Help Center.  Customers have asked if ProForma works with the...

Jira Service Desk

Better Together: Refined Theme and ProForma for Jira Service Desk

Posted February 8, 2019 By Jenny Choban

Great tools sometimes take you by surprise. You’re using the tool, you love it, then you suddenly realize that it can do a whole lot more than you ever imagined. That could easily...

Jira Administration Jira Software and Core

Let Me Help You: Creating Jira Issues on Behalf of Others

Posted January 30, 2019 By Jenny Choban

You’re on the phone…and your coworker mentions that thing, that really doesn’t work, that would be so much better if it was more like…You instantly realize that your colleague is...

Jira Administration

Jira Next Gen-Projects: From the User's Point of View

Posted January 22, 2019 By Jenny Choban

I’ll admit that I didn’t expect to like next-gen projects, Atlassian's answer to making Jira more simple, and creating self-contained projects that won't impact the performance of...

Expert Advice Jira Administration Custom Fields

Keeping It Clean: Containing Jira Custom Field Growth

Posted January 8, 2019 By Jenny Choban

You did it! You audited, deleted, merged and substituted and now your Jira instance only has the custom fields it should have. Congratulations, that was hard work. Pat yourself on...

Case Studies

How TETRA is Using ProForma to Reduce Jira Custom Fields

Posted December 19, 2018 By Jenny Choban

We've been collaborating with Jira super-user, Rachel Wright, on a series of blog posts aimed at helping you manage Jira custom field bloat. We haven't talked too much about...

ThinkTilt News Jira Administration

A New Way to Create Jira Issues

Posted December 6, 2018 By Jenny Choban

Forms are a great way to collect and organize data. With our latest release, ProForma now allows you to use forms to create Jira issues.

Expert Advice Jira Administration Custom Fields

Reducing Jira Custom Fields through Substitution

Posted November 30, 2018 By Jenny Choban

One of the principle advantages of using ProForma – the app that lets you create forms that embed in Jira issues – is that it allows teams to collect customized data without needing...

Expert Advice Jira Administration Custom Fields

Deleting, Hiding & Merging Jira Custom Fields

Posted November 22, 2018 By Jenny Choban

Congratulations! You’ve audited your Jira custom fields and even decided on which methods you’ll use to reduce them. So now it’s time to get started. In this article, we’ll provide...

Expert Advice Jira Administration Custom Fields

Time to Decide: What to do with all those Jira Custom Fields

Posted November 16, 2018 By Jenny Choban

In a previous article, Rachel Wright outlined a process for auditing Jira custom fields. If you’ve completed this process, you now have an idea of all of the custom fields in your...

Jira Service Desk

Friendlier Forms & Better Data in Jira Service Desk

Posted November 8, 2018 By Jenny Choban

Your Service Desk portal serves multiple functions. As the public interface that you use to interact with customers, the portal needs to be user-friendly. As the data collection...

Jira Service Desk Service Management

An AUG Learns How to Extend JSD to Non-tech Teams

Posted October 31, 2018 By Jenny Choban

Not everyone can make it to Atlassian Summit, but the information shared at Summit can make it to everyone. Earlier this month, ThinkTilt CEO, Simon Herd, presented to the Atlassian...

Jira Service Desk Jira Administration

Is Your JSD Portal User-Friendly or Overloaded with Fields?

Posted October 18, 2018 By Jenny Choban

Is your JSD portal customer friendly? The answer probably depends on how many fields there are on your portal screen. Atlassian is committed to trying to create a good user...

New to Jira Jira Administration

Oh, Behave! Understanding Jira Workflow Transition Behaviors

Posted October 11, 2018 By Jenny Choban

Statuses and transitions are the heart and bones of Jira workflows. However, you'll get more out of your workflows if you dig into the details and use behaviors on your transitions....

Expert Advice Jira Administration Custom Fields

Battling Jira Custom Field Bloat, Step by Step

Posted October 5, 2018 By Jenny Choban

“I have over 3,000 custom fields and everyone says I need to talk to you.”

Jira Service Desk Jira Administration

Keeping Jira Workflows Simple with ProForma

Posted September 18, 2018 By Jenny Choban

In Jira, as in life, too much is almost as bad as not enough. What level of detail should be built into your Jira workflow? On the one hand, you want to make the most of Jira –...

ThinkTilt News

Atlassian Summit Barcelona – Retrospective

Posted September 12, 2018 By Jenny Choban

We packed up our goods and came to Barcelona for 5 days of sharing and networking. Members of our team attended Partner Day, Atlassian Summit and Atlas Camp. Now we’re heading home...