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Author: Jenny Choban

Case Studies Use Cases

Compliance Use Case: Ethics Committee Approval

Posted September 17, 2019 By Jenny Choban

Team: Compliance

Scenario:  Before a clinical trial can begin, an ethics committee needs to review and approve the relevant documents.

Jira Service Desk Jira Administration

Open Work, Open Forms: Keeping Forms Open when an Issue is Created

Posted September 4, 2019 By Jenny Choban

If you’re part of the Atlassian world then you know about “Open” – open company, open events, and now forms that stay open. 

Staying Open

Several customers have asked for the...

Jira Administration Form Design

More Question Types, Advanced Validation, Better Forms

Posted August 29, 2019 By Jenny Choban

Powerful things can come in mundane packages. Forms don’t sound particularly sexy, but they have no equal for gathering data.  Now your ProForma forms can be even better. We’ve...

Jira Administration

Make ProForma Portable with Configuration Manager for Jira

Posted August 14, 2019 By Jenny Choban

We like the idea of doing more with less – as in empowering more teams while having less Jira administration. Reduced admin is one of the principle advantages of using ProForma and...

Jira Administration

Keep Your Lists Up-to-date with ProForma Data Lookups

Posted August 2, 2019 By Jenny Choban

There are many add-ons in the Atlassian Marketplace that are dedicated to bringing third party data into Jira. We want to make that just one of ProForma’s many features.

Jira Administration Risk Management

Better, Easier Compliance with ProForma for Jira

Posted July 17, 2019 By Jenny Choban

This post has been updated to include a new feature shipped July 12, 2019: Generate and attach PDF on submit.

One of my favorite images from Atlassian Summit was a slide that...

Case Studies Use Cases

Operations Use Case: Broken Equipment

Posted July 3, 2019 By Jenny Choban

Team: Operations

Jira Service Desk Service Management

Nice Work! ProForma is a Game Changer for Bringing Teams into JSD

Posted June 13, 2019 By Jenny Choban

Did you catch the latest episode of Nice Work! – the Atlassian Ecosystem Podcast by ServiceRocket Media? ThinkTilt CEO, Simon Herd, and COO, Kate Caldecott joined ServiceRocket's...

ProForma for Jira Data Center is here!

Posted June 3, 2019 By Jenny Choban

Jira Service Desk Jira Administration

Get Things Done with ProForma & Jira Service Desk Automation

Posted May 16, 2019 By Jenny Choban

 

ThinkTilt News Jira Service Desk

Highlights from Atlassian Summit 2019

Posted May 4, 2019 By Jenny Choban

 

Jira Software/Core Jira Service Desk Form Design

The Right Data, the Right Action: ProForma Form Automation

Posted April 8, 2019 By Jenny Choban

Getting the right data on every Jira issue/request makes teams more efficient. There’s no need for JSD agents to comment back and forth with the customer in order to get the details...

Case Studies

How TETRA is Using ProForma to Reduce Jira Custom Fields

Posted April 8, 2019 By Jenny Choban

We've been collaborating with Jira super-user, Rachel Wright, on a series of blog posts aimed at helping you manage Jira custom field bloat. We haven't talked too much about...

Jira Service Desk Case Studies

Getting to Press Faster with ProForma and Jira Service Desk

Posted April 2, 2019 By Jenny Choban

A Sheriff’s Office in Monmouth County New Jersey is using ProForma and Jira Service Desk to digitize processes. One example is how they manage print shop requests. Staff can...

IT Jira Service Desk

Make Everyone Happy by Equipping IT with Built-In Forms

Posted March 26, 2019 By Jenny Choban

You already have a slick tool – Jira Service Desk – for providing great IT support. But are you as efficient as you’d like to be? The simple addition of forms to support requests...

Marketing Jira Service Desk

Why Jira Service Desk is Marvelous for Marketing Teams

Posted March 12, 2019 By Jenny Choban

Keeping everyone on brand can feel a little like herding cats. The only way to really secure your brand is to let Marketing - the people who know how to create and deliver powerful,...

Jira Service Desk Service Management

Riding the Wave: Jira Service Desk for ESM

Posted March 7, 2019 By Jenny Choban

It was exciting news when Atlassian was sited as one of the 12 best Enterprise Service Management (ESM) solutions in the Q3 2018 Forrester Wave™. And we agree – Jira Service Desk is...

Finance Jira Service Desk

7 Steps to Setting Up Financial Claims in Jira Service Desk

Posted February 19, 2019 By Jenny Choban
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...

Jira Service Desk

Three Strategies for Optimizing the JSD Help Center

Posted February 12, 2019 By Jenny Choban

The Help Center is here! If you use JSD Cloud, you’ll soon be migrated (if you haven’t already) to Jira Service Desk Help Center.  Customers have asked if ProForma works with the...

Jira Service Desk

Better Together: Refined Theme and ProForma for Jira Service Desk

Posted February 8, 2019 By Jenny Choban

Great tools sometimes take you by surprise. You’re using the tool, you love it, then you suddenly realize that it can do a whole lot more than you ever imagined. That could easily...