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Jira Service Desk Service Management

Nice Work! ProForma is a Game Changer for Bringing Teams into JSD

Posted June 13, 2019 By Jenny Choban

Did you catch the latest episode of Nice Work! – the Atlassian Ecosystem Podcast by ServiceRocket Media? ThinkTilt CEO, Simon Herd, and COO, Kate Caldecott joined ServiceRocket's...

Jira Administration Risk Management

Better, Easier Compliance with ProForma for Jira

Posted June 10, 2019 By Jenny Choban

One of my favorite images from Atlassian Summit was a slide that demonstrated the disconnect between what quality and compliance folks say and what developers hear:

ProForma for Jira Data Center is here!

Posted June 3, 2019 By Jenny Choban

Jira Administration

Good to Go: Three Ways of Handling Approvals in Jira

Posted May 30, 2019 By Simon Herd

Even when employees are empowered, they’re probably not empowered to do everything. Sooner or later you run into a process that needs a stamp of approval from someone higher up the...

Jira Service Desk Jira Administration

Get Things Done with ProForma & Jira Service Desk Automation

Posted May 16, 2019 By Jenny Choban

 

ThinkTilt News Jira Service Desk

Highlights from Atlassian Summit 2019

Posted May 4, 2019 By Jenny Choban

 

Use Cases

Compliance Use Case: Ethics Committee Approval

Posted May 1, 2019 By Simon Herd

Team: Compliance

Scenario:  In order for the Research Project to proceed, formal ethics approval needs to be achieved. As the project involves human participants, the ethical...

ThinkTilt News Roadmaps

Retrospective and Roadmap: Q2 2019

Posted April 27, 2019 By Simon Herd

 

Jira Software/Core Jira Service Desk Form Design

The Right Data, the Right Action: ProForma Form Automation

Posted April 8, 2019 By Jenny Choban

Getting the right data on every Jira issue/request makes teams more efficient. There’s no need for JSD agents to comment back and forth with the customer in order to get the details...

Case Studies

How TETRA is Using ProForma to Reduce Jira Custom Fields

Posted April 8, 2019 By Jenny Choban

We've been collaborating with Jira super-user, Rachel Wright, on a series of blog posts aimed at helping you manage Jira custom field bloat. We haven't talked too much about...

Use Cases

Software Dev Use Case: Bug Checklists

Posted April 2, 2019 By Simon Herd

Team: Software Development

Scenario:  The Development team needs to fix a bug. Bug checklists help ensure that a consistent approach is taken to testing both the initial bug, the...

Jira Service Desk Case Studies

Getting to Press Faster with ProForma and Jira Service Desk

Posted April 2, 2019 By Jenny Choban

A Sheriff’s Office in Monmouth County New Jersey is using ProForma and Jira Service Desk to digitize processes. One example is how they manage print shop requests. Staff can...

IT Jira Service Desk

Make Everyone Happy by Equipping IT with Built-In Forms

Posted March 26, 2019 By Jenny Choban

You already have a slick tool – Jira Service Desk – for providing great IT support. But are you as efficient as you’d like to be? The simple addition of forms to support requests...

Expert Advice Jira Administration

7 Custom Fields Every Jira Application Needs

Posted March 19, 2019 By Rachel Wright

This is a guest by Rachel Wright, author of the Jira Strategy Admin Workbook

ThinkTilt News

Atlassian Summit 2019: What Happens in Vegas…

Posted March 12, 2019 By Simon Herd

Why leave what happens in Vegas in Vegas? Wouldn’t you rather go home from Sin City with some great new ways to use Jira and Jira Service Desk?

Marketing Jira Service Desk

Why Jira Service Desk is Marvelous for Marketing Teams

Posted March 12, 2019 By Jenny Choban

Keeping everyone on brand can feel a little like herding cats. The only way to really secure your brand is to let Marketing - the people who know how to create and deliver powerful,...

Jira Service Desk Service Management

Riding the Wave: Jira Service Desk for ESM

Posted March 7, 2019 By Jenny Choban

It was exciting news when Atlassian was sited as one of the 12 best Enterprise Service Management (ESM) solutions in the Q3 2018 Forrester Wave™. And we agree – Jira Service Desk is...

Use Cases

HR Use Case: New Hire Onboard

Posted March 4, 2019 By Simon Herd

Team: HR

Scenario:  HR needs to manage that all new hires are correctly set up and ready to go when they start.  IT and Operations need to provide their relevant support such as...

Jira Administration

Five Options for Creating JIRA Issues from Web Form Builders

Posted February 26, 2019 By Simon Herd
Online forms are a great way to collect information. Done correctly, they are easy to access, easy to fill out and easy to deliver.  It’s nice not to deal with paper, or to have to...

Finance Jira Service Desk

7 Steps to Setting Up Financial Claims in Jira Service Desk

Posted February 19, 2019 By Jenny Choban
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...