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Jira Service Desk Jira Administration

Open Work, Open Forms: Keeping Forms Open when an Issue is Created

Posted September 4, 2019 By Jenny Choban

If you’re part of the Atlassian world then you know about “Open” – open company, open events, and now forms that stay open. 

Staying Open

Several customers have asked for the...

Jira Administration Form Design

More Question Types, Advanced Validation, Better Forms

Posted August 29, 2019 By Jenny Choban

Powerful things can come in mundane packages. Forms don’t sound particularly sexy, but they have no equal for gathering data.  Now your ProForma forms can be even better. We’ve...

Jira Administration

Make ProForma Portable with Configuration Manager for Jira

Posted August 14, 2019 By Jenny Choban

We like the idea of doing more with less – as in empowering more teams while having less Jira administration. Reduced admin is one of the principle advantages of using ProForma and...

Jira Administration

Keep Your Lists Up-to-date with ProForma Data Lookups

Posted August 2, 2019 By Jenny Choban

There are many add-ons in the Atlassian Marketplace that are dedicated to bringing third party data into Jira. We want to make that just one of ProForma’s many features.

Jira Administration Risk Management

Better, Easier Compliance with ProForma for Jira

Posted July 17, 2019 By Jenny Choban

This post has been updated to include a new feature shipped July 12, 2019: Generate and attach PDF on submit.

One of my favorite images from Atlassian Summit was a slide that...

ThinkTilt News Roadmaps

Retrospective and Roadmap: Q3 2019

Posted July 10, 2019 By Simon Herd

Case Studies Use Cases

Operations Use Case: Broken Equipment

Posted July 3, 2019 By Jenny Choban

Team: Operations

Jira Service Desk Service Management

Nice Work! ProForma is a Game Changer for Bringing Teams into JSD

Posted June 13, 2019 By Jenny Choban

Did you catch the latest episode of Nice Work! – the Atlassian Ecosystem Podcast by ServiceRocket Media? ThinkTilt CEO, Simon Herd, and COO, Kate Caldecott joined ServiceRocket's...

ProForma for Jira Data Center is here!

Posted June 3, 2019 By Jenny Choban

Jira Administration

Good to Go: Three Ways of Handling Approvals in Jira

Posted May 30, 2019 By Simon Herd

Even when employees are empowered, they’re probably not empowered to do everything. Sooner or later you run into a process that needs a stamp of approval from someone higher up the...

Jira Service Desk Jira Administration

Get Things Done with ProForma & Jira Service Desk Automation

Posted May 16, 2019 By Jenny Choban

 

ThinkTilt News Jira Service Desk

Highlights from Atlassian Summit 2019

Posted May 4, 2019 By Jenny Choban

 

Case Studies Use Cases

Compliance Use Case: Ethics Committee Approval

Posted May 1, 2019 By Simon Herd

Team: Compliance

Scenario:  In order for the Research Project to proceed, formal ethics approval needs to be achieved. As the project involves human participants, the ethical...

ThinkTilt News Roadmaps

Retrospective and Roadmap: Q2 2019

Posted April 27, 2019 By Simon Herd

 

Jira Software/Core Jira Service Desk Form Design

The Right Data, the Right Action: ProForma Form Automation

Posted April 8, 2019 By Jenny Choban

Getting the right data on every Jira issue/request makes teams more efficient. There’s no need for JSD agents to comment back and forth with the customer in order to get the details...

Case Studies

How TETRA is Using ProForma to Reduce Jira Custom Fields

Posted April 8, 2019 By Jenny Choban

We've been collaborating with Jira super-user, Rachel Wright, on a series of blog posts aimed at helping you manage Jira custom field bloat. We haven't talked too much about...

Case Studies Use Cases

Software Dev Use Case: Bug Checklists

Posted April 2, 2019 By Simon Herd

Team: Software Development

Scenario:  The Development team needs to fix a bug. Bug checklists help ensure that a consistent approach is taken to testing both the initial bug, the...

Jira Service Desk Case Studies

Getting to Press Faster with ProForma and Jira Service Desk

Posted April 2, 2019 By Jenny Choban

A Sheriff’s Office in Monmouth County New Jersey is using ProForma and Jira Service Desk to digitize processes. One example is how they manage print shop requests. Staff can...

IT Jira Service Desk

Make Everyone Happy by Equipping IT with Built-In Forms

Posted March 26, 2019 By Jenny Choban

You already have a slick tool – Jira Service Desk – for providing great IT support. But are you as efficient as you’d like to be? The simple addition of forms to support requests...

Expert Advice Jira Administration

7 Custom Fields Every Jira Application Needs

Posted March 19, 2019 By Rachel Wright

This is a guest by Rachel Wright, author of the Jira Strategy Admin Workbook