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Category: Jira service desk

Legal Jira Service Desk

Paper Chase: Better Document Tracking in Jira

Posted April 9, 2018 By Jenny Choban
As much as we like to talk about going paperless, we still haven’t gotten away from paperwork. For many teams, drafting, editing and approving documents is a core function of their...

Jira Administration Jira Service Desk

Simple Jira Administration & Tailored Service with ProForma

Posted March 14, 2018 By Jenny Choban

Every business process is driven by data. Whether you’re responding to a request for an invoice or giving an employee a well-deserved pay raise, you need to collect, transfer and...

Jira Service Desk Service Management

Improved Jira Data Collection Promotes One-touch Service

Posted March 5, 2018 By Jenny Choban

Look into the queue of any Jira Service Desk project and you’re likely to see a lot of requests that are "waiting for customer".

Jira Service Desk Service Management

Mind Your Queues: Optimizing Request Management with JSD

Posted January 22, 2018 By Jenny Choban
Converting your business teams’ request management to a service desk model is advantageous for both the teams and the customers they serve. If multiple business teams are using Jira...

Jira Administration Jira Service Desk

Systems of Record vs Systems of Engagement: Have Your Cake and Eat It Too with Jira

Posted December 4, 2017 By Jenny Choban
Reading about the trend of “systems of record” being displaced by “systems of engagement” reminds of course I once took on nutrition for preschool-aged children. We learned all...

Service Management Jira Service Desk

Selling the Service Desk Model

Posted November 21, 2017 By Jenny Choban

You know you have a good thing in Jira Service Desk. You suspect that it could be a great tool for teams across your organization. But you’ve found it difficult to convince the Big...

Jira Service Desk Jira Administration

One Solution for Service Teams: Forms & Templates for Jira

Posted October 30, 2017 By Jenny Choban
Every team is a service team. Business units like HR, Finance and Marketing handle hundreds of requests from internal and external customers. Yet their designated software systems...

Jira Administration Jira Service Desk

Beyond SLAs: Collecting Meaningful Metrics

Posted October 25, 2017 By Jenny Choban

Google "most important help desk metrics"  and you’ll get a lot of very homogeneous looking results. Your screen will fill with titles like, Top Ten Service Desk Metrics, The Seven...

IT Jira Service Desk

Make Everyone Happy by Equipping IT with Built-In Forms

Posted October 2, 2017 By Jenny Choban

We’re guessing that you already have some slick tools for providing great IT support. However, a truly committed service team knows that things could always be better. The simple...

Jira Service Desk

Making JSD Yours While You Make it Everyone’s

Posted September 27, 2017 By Jenny Choban

The Advantages of Having Business Teams Use Jira Service Desk

Every team needs a service desk. Whether they are internal or external we all have customers. And we all have processes...

Human Resources Jira Service Desk

Towards a Performance Review Process that Actually Performs

Posted September 18, 2017 By Jenny Choban
Few things are as entrenched in corporate culture as the performance review. You know the drill. Once a year you go into your boss’s office to hear what you’ve been doing right and...

Human Resources Jira Service Desk

ProForma & JSD: The Perfect Team for Employee Performance Reviews

Posted September 13, 2017 By Jenny Choban
Performance appraisals serve many purposes. They are an opportunity to improve the entire organization by capitalizing on an employee’s strengths and focusing effort on areas that...

Legal Jira Service Desk

Why ProForma for Jira Will Make Your Legal Team Smile

Posted August 28, 2017 By Jenny Choban

What JSD can do for Legal Teams

Legal teams are charged with protecting the organizations they serve, as well as its customers and employees.  That involves working with, and...

Marketing Jira Service Desk

Why JIRA Service Desk is Marvelous for Marketing Teams

Posted August 21, 2017 By Jenny Choban

Keeping everyone on brand can feel a little like herding cats. The only way to really secure your brand is to let Marketing - the people who know how to create and deliver powerful,...

Jira Service Desk Risk Management

Up Your Compliance with ProForma for JIRA Service Desk

Posted August 16, 2017 By Jenny Choban

Rules are made to be broken. Or are they? The truth, whether or not we like to admit it, is that most rules were made for a good reason. They protect us from having our resources...

Jira Service Desk Service Management

Better Service: The Innovation People Actually Want

Posted August 13, 2017 By Jenny Choban
I listened to a podcast the other day where the host said that people in Silicon Valley have begun to roll their eyes when they hear the word “innovation”. I’m not surprised. The...

Finance Jira Service Desk

How Jira Service Desk Can Make Your Finance Team Even Better

Posted August 2, 2017 By Jenny Choban

They already have software for managing their core tasks of tracking revenue and expenses. They’re not an IT team. Technically, they’re not a service team. So why would we be...

Jira Service Desk Service Management

Did it work? Measuring Success of Moving to a Service Desk Model

Posted July 26, 2017 By Jenny Choban

Before You Have the Metrics...You Need a Plan

This is one of the several questions you should be asking as part of planning your implementation. Like any change, the conversion to a...

Jira Service Desk Service Management

Beyond Forms: ProForma Process Templates

Posted July 24, 2017 By Jenny Choban

You’re sold. You know you love JIRA and the idea of any business team being able to create their own forms and attach them to JIRA issues sounds like a good one. So what’s the deal...

Jira Service Desk Service Management

What the hell is a Process Template?

Posted June 26, 2017 By Jenny Choban
Wouldn’t it be great if teams could drive their business processes and not the other way around? What if any team could use JIRA’s workflow engine to power their processes? What if...