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Category: Jira administration

Operations Jira Service Desk Jira Administration

Controlling Who Sees What with Internal/External Forms

Posted August 13, 2018 By Jenny Choban

Using Jira Service Desk to Make Services More Accessible

Empowering non-tech teams with Jira Service Desk is a great way to streamline and standardized  processes, and to improve...

Jira Service Desk Jira Administration

Change Happens: Edit Forms from the JSD Portal

Posted August 6, 2018 By Jenny Choban

Sometimes it’s a misunderstanding. Sometimes it’s a logical response to poorly written instructions. The bottom line is that we don’t always get things right the first time. And...

Jira Administration

ProForma: Making Data More Organized, Visible and Accessible in Jira

Posted July 26, 2018 By Jenny Choban

I’m a quasi-Luddite. I get that we need to be adding new features to stay competitive and to be relevant to our users, but I also think there was some wisdom in that old adage about...

New to Jira Jira Administration

Getting Started if You’re New to Jira

Posted July 23, 2018 By Jenny Choban

Jira is powerful, flexible and complicated.  Having been introduced to Jira relatively recently myself, I can attest to the fact that there’s a lot to learn. So what’s the best way...

Jira Administration

Cutting through the Complexity of Jira Custom Fields

Posted July 19, 2018 By Jenny Choban

Managing Jira custom fields is a balancing act. We know that teams want to be able to collect specific, structured information on Jira issues. We also know that too many custom...

Jira Service Desk Jira Administration

Trello, Jira or JSD: Which is Better for Business Teams?

Posted July 9, 2018 By Jenny Choban

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what's best for one team may not be what's best for...

Jira Service Desk Jira Administration

4 Ways Moving Business Processes to JSD Improves Governance

Posted July 4, 2018 By Jenny Choban

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the...

Project Management Jira Administration

Command & Control: Manage Your Consulting Business with Jira

Posted June 27, 2018 By Jenny Choban

Whether you’re advising folks on how to invest their money or coaching entrepreneurs as they get their businesses off the ground, if you’re a consultant you need a way to manage...

Expert Advice Jira Administration

Bringing FY 2018 to a Successful Resolution in Jira

Posted June 25, 2018 By Jenny Choban

Everything must come to an end. One could say that FY2018 is about to reach it’s resolution. (I’ll let you decide if want to mark it off as Fixed, Won’t Fix or simply Done.) The end...

Expert Advice Jira Administration

Getting a Handle on Jira Custom Fields

Posted June 6, 2018 By Jenny Choban

You know the danger. Too many custom fields and your Jira instance will slow down. You know the drama. People want what they want, and they want fields specific to their needs. As...

Jira Administration

ProForma: Helping You Manage Jira Growth

Posted May 17, 2018 By Jenny Choban
Growth happens. Especially Jira growth. Atlassian recently released an infographic with lessons learnt from some of their largest customers – enterprises with literally thousands of...

Expert Advice Jira Administration

Jira Clean-up Time: How to Audit and Tidy Your Jira Instance

Posted May 15, 2018 By Jenny Choban

Depending on where you are in the world, you may be smack in the middle of spring – as in time for Spring Cleaning. Even if it isn’t spring, it’s a good idea to occasionally audit...

ThinkTilt News Jira Administration

ProForma for Jira Server, No Docker Required

Posted May 3, 2018 By Jenny Choban

Back in the Day...

ThinkTilt first launched ProForma at the 2016 Atlassian Summit in San Jose. The idea was to make it easy to capture all of the process-specific, field level data...

Expert Advice Jira Administration

Tips for Vetting Jira Apps and Plugins

Posted April 25, 2018 By Jenny Choban

Do you get sensory overload when you visit the Atlassian Marketplace? The current count shows over 1,600 offerings for Jira alone.  Too many choices can be paralyzing. How can you...

Jira Administration

4 Ways Adding Forms to Issues Amps Up the Power of Jira

Posted April 6, 2018 By Jenny Choban

Wouldn’t it be nice if you could have your cake and eat it too? Imagine having all of the detailed information you need (structured so it’s easy to find) on a Jira issue without...

Human Resources Jira Administration

Agile HR with Jira & ProForma

Posted April 3, 2018 By Jenny Choban
Look up the word “agile” in the dictionary and you'll fine something like, "...quick, well-coordinated, able to move, think and change rapidly." That’s the idea behind agile...

IT Jira Administration

Five Ways ProForma Makes Jira Admin More Manageable

Posted March 29, 2018 By Jenny Choban

Is Jira spreading like wild fire through your organization? Do you have hundreds of Jira projects? And thousands of custom fields? Do you wrestle with when to accommodate a request...

Jira Administration

Bring the Benefits of Jira to Everyone with Form Fields

Posted March 26, 2018 By Jenny Choban

Jira is a fantastic tool for issue tracking. But there’s nothing that can’t be improved upon. Responding to an issue efficiently and correctly means you need to have the right...

IT Operations Jira Administration

Track Your Stuff: Easy Asset Management in Jira

Posted March 22, 2018 By Jenny Choban
I can’t think about inventory and asset management without remembering the brilliant words of George Carlin, “Their stuff is s#@t and your s#@t is stuff.” One of the things that...

Marketing Jira Administration

Mobilize Marketing with Content Management in Jira

Posted March 19, 2018 By Jenny Choban

Wanting to capitalize on Jira’s flexibility and demonstrate its potential for business team, Atlassian has created business templates for some common processes (including a content...