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Author: Simon Herd

ThinkTilt News Roadmap

Retrospective and Roadmap: Q4 2018

Posted September 25, 2018 By Simon Herd


ThinkTilt News Roadmap

Retrospective and Roadmap: Q3 2018

Posted July 2, 2018 By Simon Herd

Rebuilding on a Solid Foundation

It's not always easy to admit you made a mistake, but admitting one's mistakes is an important part of learning from them.

ThinkTilt News Roadmap

Retrospective and Roadmap: Q2 2018

Posted May 7, 2018 By Simon Herd
Ack! Time got away from us. We were so busy building, we almost missed the fact that one quarter had ended and another had begun. Here then, is our slightly late, quarterly update.

ThinkTilt News Roadmap

Retrospective and Roadmap: Q1 2018

Posted January 24, 2018 By Simon Herd

Happy New Year! Starting off a new year is a great time for stock taking and goal setting. Check out our plans for helping you bring more business teams into Jira in 2018.

ThinkTilt News

ProForma 2.0: Validation, Piping and Freedom from Jira Custom Fields

Posted October 10, 2017 By Simon Herd

As part of our roadmap for Q3 2017, we committed to delivering some big functionality, and we're now excited to announce that the features below are available in both Cloud and...

ThinkTilt News Roadmap

Retrospective and Roadmap: Q4 2017

Posted October 3, 2017 By Simon Herd

This is the latest in our quarterly updates on where ProForma and ThinkTilt are heading, and what we have managed to accomplish in the last three months. Our latest update is always...

Jira Administration ThinkTilt News

The Importance of Continuous Testing in the Cloud

Posted August 30, 2017 By Simon Herd
If you worked in an ice cream shop, wouldn’t you feel obligated to periodically sample the product to ensure quality? Do you want the mechanic to make sure your car is actually...

Jira Administration

Good to Go: Three ways of handling approvals in JIRA

Posted August 10, 2017 By Simon Herd
Even when employees are empowered, they’re probably not empowered to do everything. Sooner or later you run into a process that needs a stamp of approval from someone higher up the...

ThinkTilt News

How We Handle Support Requests and Bug Reports

Posted July 12, 2017 By Simon Herd

UPDATED 26 JULY: We have now launched our status page available at 

Jira Administration

How to connect Google Forms to JIRA

Posted July 10, 2017 By Simon Herd
Your survey in Google Forms is ready, but what about your data? Google Forms is a great, simple, free tool. But there's no workflow engine behind it. So how can you make the most of...

Jira Administration

Five Options for Creating JIRA Issues from Web Form Builders

Posted July 5, 2017 By Simon Herd
Online forms are a great way to collect information. Done correctly, they are easy to access, easy to fill out and easy to deliver.  It’s nice not to deal with paper, or to have to...

ThinkTilt News Roadmap

Retrospective and Roadmap: Q3 2017

Posted July 3, 2017 By Simon Herd

It’s a new quarter, so what better time for stock-taking. We wanted to share some of the highlights from the last quarter, as well as the items we've prioritized for the months to...

ThinkTilt News

Summit Barcelona 2017 Retrospective

Posted May 12, 2017 By Simon Herd
Barcelona is a beautiful and intriguing city, but we found the scene inside the conference center to be almost as fascinating as the scene outside.  It was great to connect with...

Human Resources Jira Service Desk

New Human Resource Forms Added to the Template Library

Posted March 24, 2017 By Simon Herd


ThinkTilt News

Customer Analytics: Gaining Insights and Offering Support, Without Being Creepy

Posted March 13, 2017 By Simon Herd

Privacy policies make for some boring reading. Maybe that’s intentional. Maybe it’s that way to discourage users from really finding out what information is collected about them and...

ThinkTilt News Jira Administration

Your Form Data: How, What and Where it is Processed and Stored.

Posted February 27, 2017 By Simon Herd

This post is one in a series on data and privacy. As always, we appreciate any feedback you have on what's covered in this series. We think we have made careful and considered...

Jira Administration ThinkTilt News

A Series on Data Privacy

Posted February 20, 2017 By Simon Herd


ThinkTilt News

ProForma Server is Coming!

Posted January 30, 2017 By Simon Herd


One of the questions we keep receiving is whether we plan to release ProForma for JIRA Server.

ThinkTilt News

Four Simple Collaboration Strategies for Distributed Teams

Posted January 24, 2017 By Simon Herd

Jira Service Desk Service Management

JIRA Service Desk for Any Team

Posted December 3, 2016 By Simon Herd


It’s probably no surprise that IT departments always have the coolest tools. IT folks know what’s possible and have an eye on what’s new and available.