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Author: Jenny Choban

Jira Administration Jira Service Desk Operations

Controlling Who Sees What with Internal/External Forms

Posted August 13, 2018 By Jenny Choban

Using Jira Service Desk to Make Services More Accessible

Empowering non-tech teams with Jira Service Desk is a great way to streamline and standardized  processes, and to improve...

Jira Service Desk Procurement

Closing the Loop: Multiple Portal Forms for Procurement

Posted August 8, 2018 By Jenny Choban

Jira is a great tool for tracking complex processes. Part of getting the most out of Jira is optimizing your process for gathering information on your Jira issues. The tricky thing...

Jira Administration Jira Service Desk

Change Happens: Edit Forms from the JSD Portal

Posted August 6, 2018 By Jenny Choban

Sometimes it’s a misunderstanding. Sometimes it’s a logical response to poorly written instructions. The bottom line is that we don’t always get things right the first time. And...

Jira Service Desk ThinkTilt News

Empowering Service Teams with Multiple Forms on a Single Jira Request

Posted August 2, 2018 By Jenny Choban

ProForma is designed to help you easily collect, view and organize all of the information you need on a Jira issue – without wading through long comment chains or having to parse...

Marketing Jira Service Desk

Simplifying Content Creation with JSD & ProForma

Posted July 30, 2018 By Jenny Choban

A large health insurance company needs to produce articles for their monthly, member newsletter. In some ways, these articles are just like any other piece of content. They need to...

Jira Administration

ProForma: Making Data More Organized, Visible and Accessible in Jira

Posted July 26, 2018 By Jenny Choban

I’m a quasi-Luddite. I get that we need to be adding new features to stay competitive and to be relevant to our users, but I also think there was some wisdom in that old adage about...

New to Jira Jira Administration

Getting Started if You’re New to Jira

Posted July 23, 2018 By Jenny Choban

Jira is powerful, flexible and complicated.  Having been introduced to Jira relatively recently myself, I can attest to the fact that there’s a lot to learn. So what’s the best way...

Jira Administration

Cutting through the Complexity of Jira Custom Fields

Posted July 19, 2018 By Jenny Choban

Managing Jira custom fields is a balancing act. We know that teams want to be able to collect specific, structured information on Jira issues. We also know that too many custom...

Jira Service Desk Service Management

Three Building Blocks of Enterprise Service Management

Posted July 16, 2018 By Jenny Choban

Three key items can be combined to set a foundation for great customer service. You probably already have them for IT. Why not implement an enterprise service management strategy by...

Service Management Jira Service Desk

Are You Ready for Enterprise Service Management?

Posted July 11, 2018 By Jenny Choban

There’s starting to be a bit of buzz about Enterprise Service Management (ESM) – with good reason.  Applying the lessons learned in ITSM is a great way for organizations to improve...

Jira Administration Jira Service Desk

Trello, Jira or JSD: Which is Better for Business Teams?

Posted July 9, 2018 By Jenny Choban

Having to choose between a couple of great options is a nice problem to have. Still, you do want to make the right choice, and what's best for one team may not be what's best for...

Jira Administration Jira Service Desk

4 Ways Moving Business Processes to JSD Improves Governance

Posted July 4, 2018 By Jenny Choban

Business teams across your organization have their own customers to serve, their own regulations to comply with and their own reasons for working the way they do. While the...

Project Management Jira Administration

Command & Control: Manage Your Consulting Business with Jira

Posted June 27, 2018 By Jenny Choban

Whether you’re advising folks on how to invest their money or coaching entrepreneurs as they get their businesses off the ground, if you’re a consultant you need a way to manage...

Jira Administration Expert Advice

Bringing FY 2018 to a Successful Resolution in Jira

Posted June 25, 2018 By Jenny Choban

Everything must come to an end. One could say that FY2018 is about to reach it’s resolution. (I’ll let you decide if want to mark it off as Fixed, Won’t Fix or simply Done.) The end...

Case Studies

Bye bye, JotForms. Opt for the Forms Solution Backed by Jira

Posted June 20, 2018 By Jenny Choban

Previously we shared the story an organization that was able to say goodbye to PDFs by converting to ProForma.  Today, we bring you the tale of an organization that needed to move...

Finance Jira Service Desk

7 Steps to Setting Up Financial Claims in Jira Service Desk

Posted June 18, 2018 By Jenny Choban
Built to ensure that every step in a process is successfully completed; that every step is approved by those who need to approve, is tracked by those who need to track, is recorded...

Jira Service Desk Risk Management

Better Compliance with ProForma & Jira Service Desk

Posted June 13, 2018 By Jenny Choban

“We don’t just have 65 different buckets of money,” my boss used to say. “We have 65 different sets of rules.” I worked at a social service agency. Our services were funded by...

Confluence ThinkTilt News

Setting our Direction as We Move into Confluence

Posted June 11, 2018 By Jenny Choban

Our development team has just arrived in the Rose City for App Week Portland – a time to network with other Atlassian partners and generate new ideas.  We’re excited to see what...

Jira Administration Expert Advice

Getting a Handle on Jira Custom Fields

Posted June 6, 2018 By Jenny Choban

You know the danger. Too many custom fields and your Jira instance will slow down. You know the drama. People want what they want, and they want fields specific to their needs. As...

Case Studies Jira Service Desk

How the LSU Foundation Said Goodbye to PDFs and Streamlined Processes with ProForma

Posted June 1, 2018 By Jenny Choban
The LSU Foundation works to cultivate philanthropic partnerships in order to advance Louisiana State University’s academic priorities. They use Jira Service Desk to manage requests...