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Jira Software and Core Jira Administration

Let Me Help You: Creating Jira Issues on Behalf of Others

Posted January 30, 2019 By Jenny Choban

You’re on the phone…and your coworker mentions that thing, that really doesn’t work, that would be so much better if it was more like…You instantly realize that your colleague is...

Roadmap

Retrospective and Roadmap: Q1 2019

Posted January 22, 2019 By Simon Herd

Retrospective

Coming off of a highly successful third quarter – when we released editableinternal and external forms, conditional logic and ProForma Lite – we had big ambitions...

Jira Administration

Jira Next Gen-Projects: From the User's Point of View

Posted January 22, 2019 By Jenny Choban

I’ll admit that I didn’t expect to like next-gen projects, Atlassian's answer to making Jira more simple, and creating self-contained projects that won't impact the performance of...

Expert Advice

Are You Ready for the New Jira?

Posted January 15, 2019 By Rachel Wright

 Guest post from Rachel Wright, author of the Jira Strategy Admin Workbook.

 

Atlassian's introduction of "Next-gen" projects in Jira Cloud represents a paradigm shift in the...

Jira Administration Expert Advice Custom Fields

Keeping It Clean: Containing Jira Custom Field Growth

Posted January 8, 2019 By Jenny Choban

You did it! You audited, deleted, merged and substituted and now your Jira instance only has the custom fields it should have. Congratulations, that was hard work. Pat yourself on...

Case Studies

How TETRA is Using ProForma to Reduce Jira Custom Fields

Posted December 19, 2018 By Jenny Choban

We've been collaborating with Jira super-user, Rachel Wright, on a series of blog posts aimed at helping you manage Jira custom field bloat. We haven't talked too much about...

ThinkTilt News

An Update on Protecting Your Privacy

Posted December 13, 2018 By Simon Herd

ThinkTilt has recently updated it’s privacy policy and Terms of Use and we thought this would be a good time to pass on some reassuring information on how we handle data privacy.

ThinkTilt News Jira Administration

A New Way to Create Jira Issues

Posted December 6, 2018 By Jenny Choban

Forms are a great way to collect and organize data. With our latest release, ProForma now allows you to use forms to create Jira issues.

Jira Administration Expert Advice Custom Fields

Reducing Jira Custom Fields through Substitution

Posted November 30, 2018 By Jenny Choban

One of the principle advantages of using ProForma – the app that lets you create forms that embed in Jira issues – is that it allows teams to collect customized data without needing...

Jira Administration Expert Advice Custom Fields

Deleting, Hiding & Merging Jira Custom Fields

Posted November 22, 2018 By Jenny Choban

Congratulations! You’ve audited your Jira custom fields and even decided on which methods you’ll use to reduce them. So now it’s time to get started. In this article, we’ll provide...

Expert Advice Jira Administration Custom Fields

Time to Decide: What to do with all those Jira Custom Fields

Posted November 16, 2018 By Jenny Choban

In a previous article, Rachel Wright outlined a process for auditing Jira custom fields. If you’ve completed this process, you now have an idea of all of the custom fields in your...

Jira Service Desk

Friendlier Forms & Better Data in Jira Service Desk

Posted November 8, 2018 By Jenny Choban

Your Service Desk portal serves multiple functions. As the public interface that you use to interact with customers, the portal needs to be user-friendly. As the data collection...

Service Management Jira Service Desk

An AUG Learns How to Extend JSD to Non-tech Teams

Posted October 31, 2018 By Jenny Choban

Not everyone can make it to Atlassian Summit, but the information shared at Summit can make it to everyone. Earlier this month, ThinkTilt CEO, Simon Herd, presented to the Atlassian...

Jira Administration Expert Advice Custom Fields

How to Audit Custom Fields

Posted October 25, 2018 By Rachel Wright

How many custom fields do you have?  For most of us the answer is: too many!  With research and diligence, you can clean up your duplicate and unused custom fields and get...

Jira Service Desk Jira Administration

Is Your JSD Portal User-Friendly or Overloaded with Fields?

Posted October 18, 2018 By Jenny Choban

Is your JSD portal customer friendly? The answer probably depends on how many fields there are on your portal screen. Atlassian is committed to trying to create a good user...

New to Jira Jira Administration

Oh, Behave! Understanding Jira Workflow Transition Behaviors

Posted October 11, 2018 By Jenny Choban

Statuses and transitions are the heart and bones of Jira workflows. However, you'll get more out of your workflows if you dig into the details and use behaviors on your transitions....

Jira Administration Expert Advice Custom Fields

Battling Jira Custom Field Bloat, Step by Step

Posted October 5, 2018 By Jenny Choban

“I have over 3,000 custom fields and everyone says I need to talk to you.”

ThinkTilt News Roadmap

Retrospective and Roadmap: Q4 2018

Posted September 25, 2018 By Simon Herd

 

Jira Administration Jira Service Desk

Keeping Jira Workflows Simple with ProForma

Posted September 18, 2018 By Jenny Choban

In Jira, as in life, too much is almost as bad as not enough. What level of detail should be built into your Jira workflow? On the one hand, you want to make the most of Jira –...

ThinkTilt News

Atlassian Summit Barcelona – Retrospective

Posted September 12, 2018 By Jenny Choban

We packed up our goods and came to Barcelona for 5 days of sharing and networking. Members of our team attended Partner Day, Atlassian Summit and Atlas Camp. Now we’re heading home...